WHAT TO EXPECT WHEN YOU CALL

Our Intention is to be your resource and take the fear out of the unknown. The quickest, easiest way for us to help you starts with a phone call. Each person’s situation and needs are different, so we’ll ask you questions that will help you create a plan for your loved one.

Here’s What to Expect On Your First Call & Why We Ask:

Triage Questions: These Questions help us understand the current safety level of your loved one, and you their caregiver. They also help us determine if there are resources available right now that could be taken advantage of that will save you time and possibly money in the long run.

• What made you decide to call today?
• How did you hear about Hampton Manor?
• What is your loved one’s current living situation? (Are they living alone, with family, in the hospital, in rehab, out of state?)

Needs: These questions help us determine which of our communities is most appropriate, or if they have any medical needs that require special licensing.

• Does your loved one need assistance with cooking, housekeeping, medications, dressing, grooming, ambulating, or in the bathroom?
• What is their general health, and what diagnoses affect them? (Are they diabetic, use oxygen, have a catheter, an ostomy, etc?)
• Does your loved one have trouble with their memory and to what extent? (Are they just a little forgetful and need reminders or would they potentially exit our community and not know where they were?)
• What is your loved one’s social history, and how social are they now? (Were they active in clubs, civic activities, friendly with neighbors?)
• What does a typical day look like for your loved one?

Budget: These questions help us understand your loved one’s long-term financial outlook and whether or not there may be benefits available to them.

• What is your loved one’s monthly income? (social security, pensions, etc)
• Is there a spouse that is also supported by that income?
• Were they a veteran that served during wartime?
• Do they own a home or have other assets?
• Is there the potential for family contributions if needed?

Planning: These questions help us determine if there are other considerations that might help make the transition easier.

• Is there a local relative available to help make decisions or assist with misc. needs?
• What health insurances does your loved one currently have?
• Who is their primary doctor and when was their last visit?
• Is your loved one receiving home health care or could they benefit from home health care in the interim?
• Have you spoken to your loved one about assisted living and how did they feel?